Terms and Conditions

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Trademarks

This site is designed, updated and maintained independently by Lathasuperspecialtyhospital (Division of Klmm group) The content is owned by Lathasuperspecialtyhospital (Division of Klmm group) .You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content without the prior written permission of Lathasuperspecialtyhospital (Division of Klmm group).

Warranties

Lathasuperspecialtyhospital (Division of Klmm group) disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Vijayawada,Andra Pradesh, India.

https://lathasuperspecialityhospital.com reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.

https://lathasuperspecialityhospital.com values the privacy of information pertaining to its associates. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any third-party sources.

Tele-Care

The online medical opinion services available on our appointment system does not in any way constitute an invitation or recommendation to avail our tele consultation services. The services provided through our appointment system are not intended in any way to be considered as a substitute for face-to-face consultation with a doctor. We, Latha Super Speciality Hospital advises the users to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof. Terms ‘you’ and ‘your’ hereafter refers to the user both registered and unregistered who is using/browsing through our website and/or availing any of our Services.

By submitting this registration form, you hereby agree to avail the Services provided by Latha Super Speciality Hospital a Unit of KLMM Hospital Pvt.Ltd, and/or its affiliates on such terms and conditions as described below:

Informed Consent
You understand and acknowledge that there will not be any physical examination involved and the consultation services shall be provided remotely. The opinion delivered by the doctor / physician shall solely be based on the verbal communication between the concerned doctor or the physician and the patient and the test reports and other information provided/uploaded by you on the website/Mobile app if any.

You hereby consent to the use of telephonic and/or electronic communications (including audio, video and written communications) through any media by our doctors and our representatives to contact you using the contact information provided to us by you and to provide our services to you remotely. You hereby consent to the recording of all communications (including audio, video and written communications) with our doctors and our representatives.

You hereby consent to the recording, saving and storing of all information pertaining to you provided to us or obtained during the course of providing the service, including without limitation, personal contact information, medical history, and laboratory reports, communications with our doctors and representatives, and other patient records. All such information shall be treated as confidential information by us, in accordance with our privacy policy and as per applicable laws.

Patient’s Undertaking
You are above the age of 18 years and legally competent to enter into this agreement with us to avail our services;

The execution of this agreement and your use of our services are not in violation of any applicable law or third party contracts executed by you;

The service provided by our doctors is based solely on the information furnished to them by you and neither we nor our doctors will be able to counter check the reliability of the information provided by you. Accordingly, you hereby undertake that (i) all information, including medical, health, diagnostic and personal information, the registration form and information shared during your communications with our doctors and our representatives, is complete, true and accurate; (ii) no information has been intentionally omitted/withheld; and (iii) no incomplete/misleading/fraudulent/inaccurate information has been/shall be provided.

Limitation of liability
Latha Super Speciality Hospital, its affiliates, doctors, representatives or employees shall not be liable for any deficiency in service or loss, damages or adverse impact you may have incurred due to the breach of one or more of the terms and conditions (including the undertakings) by you.

Latha Super Speciality Hospital, its affiliates, doctors, representatives or employees shall not be liable for any error in diagnosis, delay in providing the service or deficiency in service due to the occurrence of sub optimal technical conditions (including without limitation, poor network connectivity, power shutdown, service downtime, scheduled maintenance work by the internet service providers.

Latha Super Speciality Hospital or its doctors or representatives will not be responsible for any misunderstanding or misinterpretation of any advice given by the doctors during the Service or of any terms and conditions herein.

Latha Super Speciality Hospital or its doctors or representatives will not be liable for misdiagnosis / faulty judgment / interpretation error / perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting doctor in your jurisdiction of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation from our Online Medical Opinion platform.

In no event shall Latha Super Speciality Hospital or its doctors and representatives be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of our Services.

Our Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases.

Booking, Rescheduling and Cancellation of Consultation Sessions
All consultation sessions shall be scheduled as per the schedule made available on all working days in Latha Super Speciality Hospital. The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting Doctor’s discretion. Latha Super Speciality Hospital, its doctors and its representatives reserve the right to refuse the service to any user without providing any reason.

All sessions are booked on a first-come basis. Therefore, you are requested to book your sessions in advance.

Please ensure that you are equipped with proper video conference equipment and internet connectivity as mentioned or is relevant for the service you want to avail. In case of inadequate video conference equipment, technical error or defective internet connectivity Latha Super Speciality Hospital reserves the right to reschedule or cancel your appointment without any notice.

Indemnity
You agree and undertake to indemnify and keep indemnified Latha Super Speciality Hospital, its doctors and its representatives as well as Latha Super Speciality Hospital (“Indemnified Parties”) for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Indemnified Parties may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account.
Miscellaneous
This agreement may be terminated by either party at any time, with or without cause

This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Vijayawada.

By visiting our website you acknowledge, accept and expressly authorize Latha Super Speciality Hospital for the placement of Cookies on your web browser ;

Latha Super Speciality Hospital may at any time, without any prior notification to you, modify these terms of conditions. Please review the latest version of the terms and conditions before proceeding to avail the service

If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect

Disclaimer

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.

Payment Methods:

At Latha Super Speciality Hospital, we take pride in offering a wide range of secure and convenient payment methods to cater to the diverse preferences of our valued customers. Your convenience and security are our top priorities, and that’s why we offer the following payment options:

Online Payment (Phonepe Payment Gateway): We have carefully selected the Phonepe Payment Gateway for its reputation as a trusted and secure payment provider. Phonepe offers a robust platform, and with us, you can confidently utilize various online payment options:
- Credit Cards: Major credit cards are accepted, providing you with a quick and seamless checkout experience.
- Debit Cards: Debit cardholders can also enjoy the convenience of making secure payments directly from their bank accounts.
- Net Banking: For those who prefer the ease of net banking, we offer this option to facilitate transactions directly from your bank account.
- UPI (Unified Payments Interface): UPI is a popular and highly convenient payment method. Link your UPI-enabled bank account to Phonepe for effortless transactions.
- Wallet Payments: If you have digital wallets linked to your Phonepe account, you can use them for payments, enhancing the convenience of your shopping experience.

Payment Fees:

Payment Fees:
As of now, we do not impose any additional fees associated with our payment methods.
b. However, please note that we reserve the right to introduce fees or charges in the future, and any such changes will be clearly communicated.
c. Applicable taxes, if any, will be transparently presented during the checkout process and charged accordingly.

Security Measures:

Security Measures:
Your payment information’s security is of utmost importance to us.
b. To safeguard the confidentiality and integrity of your data, we implement industry-standard security measures.

Third-Party Payment Gateway:

Third-Party Payment Gateway:
a. We have chosen Phonepe as our payment gateway provider due to their reputation for robust security measures, reliable services, and widespread acceptance.
b. By using our website, you agree to abide by Phonepe’s terms and conditions regarding payment processing, chargebacks, refunds, and fraud prevention.
c. We encourage you to review their terms and conditions for a comprehensive understanding of their services.

Accuracy of Pricing:

Accuracy of Pricing:
a. We prioritize accuracy in the pricing information displayed on website.
b. Our systems undergo regular checks to ensure that pricing details are up-to-date and correct.
c. However, we acknowledge that rare instances of errors or discrepancies may occur.
d. Should you notice any discrepancies during the checkout process, please do not hesitate to contact our customer support team for prompt assistance.
e. We greatly value your cooperation in helping us maintain accurate pricing information.

Payment Disputes and Chargebacks:

Payment Disputes and Chargebacks:
a. In cases of payment disputes, unauthorized transactions, or concerns related to chargebacks, we recommend reaching out to our customer support team as the initial point of contact.
b. Our dedicated team will work closely with you to thoroughly understand and resolve the issue in a timely manner.
c. If necessary, we may collaborate with Phonepe to investigate and address the dispute, adhering to their policies and procedures.
d. We are committed to ensuring transparent and equitable resolution processes for all payment-related matters.

Updates and Modifications:

Updates and Modifications:
a. We retain the right to update or modify our Payment Policy as needed to reflect changes in our services, technological advancements, or evolving regulatory requirements.
b. Any updates or modifications to this policy will be effectively communicated through our website, or other appropriate channels.
c. We kindly urge you to review the most recent version of the policy before making a payment to remain informed about any adjustments that may impact you.

Terms and Conditions:

Terms and Conditions:
a. Our Payment Policy is an integral component of our comprehensive Terms and Conditions, which govern the use of our website.
b. Familiarizing yourself with the complete Terms and Conditions is crucial for a thorough understanding of your rights, responsibilities, and the scope of our services.
c. By accessing and utilizing our website, you signify your acceptance of all the terms and conditions outlined.

Refund Policy Details:

Eligibility for Refunds: Refunds are applicable in cases of online appointment cancelation at hospital end.
Refund Request Timeframe: To request a refund, customers must do so within 12 hours of service delivery.
Refund Processing Time: Typically, refunds are processed instantly; however, please allow up to 7 business days for the refunded amount to reflect in your account, depending on the payment method used.
Refund Method: Refunds will be issued back to the original payment method used for the purchase. Alternatively, customers may opt other services instead of.

With this extended and detailed Payment and Refund Policy, we aim to ensure that your customers have a comprehensive understanding of your payment processes and refund procedures, fostering transparency, trust, and confidence in their transactions with Latha Super Speciality Hospital. If you have any specific details or additional aspects you’d like to incorporate, please feel free to let me know, and I’ll be happy to assist further.